Commercial service terms for companies that subscribe to or activate Dawamiey workspaces, including billing, service operation, customer data, support, and termination.
These Terms of Service govern paid, trial, demo, and administrator-activated use of Dawamiey by companies and organizations. They apply together with any order form, invoice, subscription request, data processing terms, security documentation, and written agreement signed by Dawamiey.
If there is a conflict, a signed written agreement or order form controls for the affected customer and subscription.
Dawamiey provides business software features that may include attendance, leave, organization management, projects, weekly reports, company hub, newsfeed, chat, calls, archive, workspaces, billing, support, notifications, AI assistant, and administrative dashboards.
Available features depend on product edition, plan, configuration, permissions, mobile app capabilities, and whether the feature is generally available, beta, or restricted.
Customer must pay all fees stated in the applicable order, invoice, payment link, subscription checkout, or administrator-created payment request. Fees are exclusive of taxes unless stated otherwise.
Coupons, old-price displays, discounts, credits, and promotions apply only under the conditions shown at checkout or in the applicable offer. A coupon may be limited by plan, offering, currency, date, minimum amount, redemption cap, or other eligibility rules.
Unless an order form states otherwise, fees are non-refundable once the paid subscription period begins, except where required by law or approved by Dawamiey in writing.
Customer retains ownership of customer data. Customer authorizes Dawamiey to host, process, transmit, back up, secure, analyze, and display customer data as needed to provide, protect, support, and improve the service.
Dawamiey will not sell customer data. Dawamiey may use aggregated or de-identified data to improve reliability, performance, security, and product functionality.
Each party may receive confidential information from the other. The receiving party must protect confidential information using reasonable care and may use it only to perform obligations or exercise rights under the agreement.
Dawamiey may provide support through in-app support tickets, email, admin channels, or other methods. Response times may vary unless a separate support plan or service level agreement applies.
Dawamiey may update, improve, remove, or modify features to maintain security, compliance, performance, or product quality. Material changes will be communicated when appropriate.
Dawamiey maintains safeguards designed to protect the service and customer data. Customer is responsible for configuring its workspace, managing user access, obtaining required consents, and using the service in compliance with employment, privacy, labor, tax, and industry-specific laws that apply to the customer.
Either party may terminate according to the applicable order or written agreement. Dawamiey may suspend or terminate access for non-payment, security risk, unlawful use, material breach, or legal requirement.
After termination, customer should export needed data before access ends. Dawamiey may delete or archive customer data after the retention period or as required by law, backup, security, or accounting practices.
Except as expressly stated in a written agreement, Dawamiey does not guarantee that the service will be uninterrupted, error-free, or meet every customer requirement. To the maximum extent permitted by law, Dawamiey's liability is limited to the amounts paid by customer for the affected service during the period stated in the applicable agreement or, if no period is stated, the previous three months.
Customer is responsible for claims arising from customer data, unlawful use, workspace configuration, user conduct, or violation of these terms.
Service questions, notices, and subscription requests can be sent to support@dwamiey.com.